Returns

Returns & Exchange Policy

We want every Zuvvi order to arrive correctly and in good condition. If there is an issue, contact us within 7 days of delivery.

Eligibility

Items must be unused, undamaged and returned with their original packaging, accessories and proof of purchase. Used personal-care or hygiene-sensitive items cannot be returned unless they arrived damaged, defective or incorrect.

Damaged, defective or incorrect items

Please email support@zuvvi.store with your order number and clear photos/video within 7 days. After verification, we will arrange an exchange or an appropriate resolution.

Change-of-mind returns

Approved change-of-mind returns must be sent back securely. Return delivery charges are paid by the customer, and original shipping charges are not refundable.

Refunds

If a refund is approved, it will be processed after the returned item is received and inspected. Processing time depends on the payment method. Cash on Delivery refunds may require verified bank or mobile-wallet details.

Non-returnable items

Items damaged through misuse, missing accessories, clearance or final-sale items marked non-returnable, and used hygiene-sensitive products are not eligible.

Start a request

Email support@zuvvi.store with your order number, name, phone number and reason for the request.